STAFF, PRODUCT MANAGER
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Position Summary...
The MarTech team is looking for a Staff Product Manager to lead the core CRM platform that powers customer engagement across Walmart U.S., Sam’s Club, and International markets. This role will own the product strategy, roadmap, and execution for the enterprise CRM capabilities that enable personalized, timely, measurable customer communications across lifecycle, promotional, transactional, and retention use cases.This is a high-impact platform role at the intersection of marketing technology, customer data, personalization, automation, experimentation, and global operating scale.The ideal candidate is a platform product leader who can balance enterprise architecture, marketer usability, data quality, campaign velocity, compliance, and measurable business outcomes.
What you'll do...
About the team
The CRM team within the MarTech org is responsible for growing lifetime value of our customers, reducing churn and activating campaigns across all markets. Our broader charter comprises of teams leading marketing automation, campaign activation and marketing mix allocation.
What You’ll Do
Define and own the product vision, strategy, and roadmap for the enterprise CRM platform across U.S., Sam’s Club, and International markets. Partner with Marketing, Growth, Product, Engineering, Data, Analytics, Privacy, Legal, and market teams to deliver scalable CRM capabilities. Build platform capabilities that enable lifecycle marketing, segmentation, personalization, orchestration, experimentation, campaign automation, and performance measurement. Drive standardization across markets while allowing flexibility for local business, regulatory, and customer needs. Improve marketer and operator experience by reducing manual effort, improving campaign speed, and enabling reusable templates, journeys, audiences, and automation patterns.
What You’ll bring
8+ years of product management experience, with significant experience in platform, MarTech, CRM, customer engagement, personalization, data, or marketing automation products. Proven ability to define and execute product strategy for complex enterprise platforms. Experience working with large-scale customer data, segmentation, campaign orchestration, marketing channels, experimentation, and analytics. Strong understanding of CRM operating models, lifecycle marketing, personalization, and campaign management workflows. Demonstrated ability to lead cross-functional teams across engineering, marketing, analytics, legal, privacy, and business stakeholders.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelor of Science and 5 years' product management experience OR Master of Science and 2 years' product management experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.