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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
•Provide third-line support for complex enterprise network environments, ensuring timely investigation and resolution of critical incidents.
•Lead troubleshooting activities across technologies including VRF, BGP, OSPF, EIGRP and Cisco ACI.
•Manage and maintain enterprise network infrastructure consisting of Cisco Catalyst 3700, 3900, 4500 and 9000 series switches, Cisco Nexus 7000 and 9000 platforms, Cisco ASR, Cisco Catalyst Center and Wi-Fi 6/7 wireless networks.
•Monitor network performance and proactively identify opportunities to improve stability, availability and capacity.
•Analyse capacity and performance reports and recommend improvements to network quality and operational efficiency.
•Conduct root cause analysis (RCA) and contribute to continuous service improvement initiatives.
•Support and mentor Network Operations Centre teams through technical guidance and knowledge sharing.
•Collaborate closely with Design, Engineering, NOC, Security, Core, IPBB, Change Management, MIM and CSB teams.
•Support the implementation of network changes, upgrades and new technology deployments.
•Interface with technology vendors to resolve hardware and software issues through effective escalation management.
•Ensure compliance with security, governance and operational standards.
•Participate in change management activities and support risk mitigation during deployments.
•Identify opportunities for automation and digitisation of operational processes and documentation.
•Maintain accurate network documentation, including diagrams, configurations and operating procedures.
Who you are
•Experience supporting and managing large-scale enterprise network infrastructures.
•Strong technical expertise in routing, switching, wireless networking and data centre technologies.
•Hands-on knowledge of Cisco Catalyst, Cisco Nexus, Cisco ASR, Cisco ACI, Cisco Catalyst Center and Wireless LAN technologies.
•Strong understanding of network protocols including VRF, BGP, OSPF and EIGRP.
•Experience with VSS switching environments and enterprise wireless solutions.
•Familiarity with network monitoring and diagnostic tools such as SolarWinds, NetFlow and Wireshark.
•Strong analytical, troubleshooting and problem-solving skills.
•Ability to manage high-severity incidents and perform effectively in a fast-paced operational environment.
•Experience working with cross-functional technical teams and external vendors.
•Understanding of network security and operational compliance requirements.
•Exposure to automation and scripting technologies such as Python and Ansible would be advantageous.
•Customer-focused mindset with a strong commitment to improving service delivery and reducing MTTR.
•Professional networking certification such as CCNP.
Not a perfect fit?
What's in it for you
- Opportunity to work on complex enterprise and service provider-scale network environments.
- Exposure to advanced Cisco technologies including ACI, Nexus, Catalyst Centre and next-generation Wi-Fi platforms.
- Collaboration with architecture, engineering, security and operational excellence teams across the organisation.
- Involvement in major transformation, optimisation and automation initiatives.
- Opportunity to influence operational standards, incident management and continuous improvement activities.
- Access to a global technology environment supporting business-critical services.
What skills you will learn
- Advanced network operations and incident management practices.
- Enterprise-scale troubleshooting methodologies across routing, switching, wireless and data centre technologies.
- Network automation and operational efficiency techniques using Python and Ansible.
- Vendor management and technical escalation best practices.
- Change management and risk mitigation within complex technology environments.
- Cross-functional collaboration and stakeholder management within a global telecommunications organisation.
Continuous improvement and operational excellence methodologies
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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