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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Support HR colleagues, primarily HRBPs, across different countries and business units in delivering hire-to-retire processes, reports, dashboards, data quality activities, and HR projects.
- Act as a key point of contact for business functions, providing guidance and executing HR activities in line with global and local HR procedures.
- Resolve complex employee queries by collaborating with appropriate stakeholders within and outside HR when required
- Drive participation, tracking, and completion of cyclical and ad hoc HR activities and projects, including employee engagement surveys, performance reviews, annual budgeting activities, and reward programmes.
- Prepare and present business review presentations to internal and international stakeholders.
- Maintain monthly and rolling HR budgets, analyse variances, and provide insights to HRBPs across multiple geographies.
- Produce weekly, monthly, and quarterly reports, dashboards, and analytical insights on HR metrics from an HRBP perspective.
- Monitor and improve organisational and employee data quality through regular audits, root cause analysis, and corrective action tracking.
- Partner with HRBPs to identify process improvements, enhance data quality, and provide KPI trend analysis.
- Recommend and implement enhancements that improve employee experience, increase process efficiency, and simplify HR operations.
- Support the transition of new services into the shared services model and ensure effective knowledge transfer and operational readiness.
- Maintain knowledge repositories and process documentation.Manage case volumes, triage requests, and monitor service delivery performance.
- Resolve escalations effectively and identify preventive measures to minimise recurrence.
- Perform additional responsibilities as assigned by the supervisor.
- Embed privacy-by-design principles and ensure compliance with GDPR requirements in all activities
Who you are
- Strong HR domain expertise with a genuine interest in understanding business structures and operations across multiple geographies.
- Excellent verbal and written communication skills with the ability to engage effectively with internal and international stakeholders.
- Strong analytical, critical thinking, problem-solving, and quantitative analysis capabilities.
- Proactive and customer-focused, with the ability to prioritise competing requirements and respond empathetically to stakeholder needs.
- Ability to think from an HRBP perspective while operating within a global shared services environment.
- Passion for continuously improving employee experience, service quality, and operational excellence.
- Strong understanding of HR data, organisational data, confidentiality requirements, and data governance principles.
- Flexibility to align with global stakeholder requirements and work within a hybrid working environment.
- Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
- Experience with Power BI, Power Automate, and SuccessFactors would be advantageous.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work closely with global HRBPs and international business stakeholders.
- Exposure to end-to-end HR operations, strategic HR processes, and employee lifecycle activities across multiple geographies.
- Experience in data-driven HR decision-making through reporting, analytics, and workforce insights.
- Participation in business-critical HR projects, process transformation initiatives, and service transitions.
- Opportunity to contribute directly to employee experience improvements and operational excellence programmes.
- Hybrid working model with exposure to a diverse and global work environment.
What skills you will learn
- Advanced stakeholder management across global business functions.
- HR analytics, dashboard creation, reporting, and workforce data interpretation.
- HR budget tracking, forecasting, and variance analysis.
- Service delivery management, SLA monitoring, and case management.
- Process improvement, operational excellence, and shared services best practices.
- Data quality governance, root cause analysis, and HR systems optimisation.
- Practical application of GDPR and privacy-by-design principles within HR operations.
- Experience with HR technologies including SuccessFactors, Power BI, and Power Automate where applicable.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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