Product Owner- Client Due Diligence, CLM

Job Summary

The Product Owner, WRB Client Due Diligence is accountable for defining, prioritising, and governing the change backlog for WRB client due diligence capabilities across onboarding, periodic review, trigger-based review, and associated control journeys. The role translates regulatory, policy, client, operations, and market needs into a clear product roadmap and execution backlog, ensuring that due diligence journeys are effective, efficient, auditable, and aligned to risk and control requirements.

The role partners with business, operations, risk, compliance, technology, data, and journey teams to deliver a product that improves client and frontline experience while maintaining strong due diligence, screening, evidence, and decision-control outcomes.

Key Responsibilities

•    The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle. They have a delegated authority and empowerment to prioritize the product backlog to maximize the value of our products or services for both our customers and our business. Their core ethos is to make informed decisions to ensure each investment decision results in the maximum (as measured by OKRs) outcome balancing both short-medium- and long-term horizons. 
Strategy
•    Own the WRB Client Due Diligence product backlog, roadmap, and prioritisation across onboarding, maintenance, periodic review, trigger review, and remediation journeys.
•    Translate business objectives, policy requirements, control needs, and user pain points into clearly defined epics, features, user stories, and acceptance criteria.
•    Define target outcomes for the due diligence product, including control effectiveness, turnaround-time improvement, rework reduction, and user experience simplification.
•    Set clear release priorities and make trade-off decisions across value, risk reduction, regulatory need, operational impact, and delivery capacity.
Business
•    Work with frontline, operations, and service users to understand pain points, workflow bottlenecks, evidence needs, and improvement opportunities in WRB due diligence journeys.
•    Work with journey, design, and service teams to improve staff and client experience across due diligence journeys, including hand-offs, alerts, case actions, and status visibility.
•    Ensure delivered backlog items address genuine user needs while preserving required control points and operational clarity

•    Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests
•    Co-ordinate and manage the various stages of end user testing such as UAT [User acceptance testing), UVT & CVT (User Verification Test & Conversion Verification Test)
•    Serves as the SME for dress rehearsals and conversion related activities
•    Supports pre- & post Implementation activities in countries as business champion
Processes
•    Drive alignment between business process, policy interpretation, data capture, document collection, case management, exception handling, and evidence retention requirements.
•    Ensure the backlog reflects market, segment, and risk-tier considerations for WRB client due diligence while maintaining maximum standardisation where possible. 
•    Requirement gathering, analysing and documenting it in Azure DevOps(ADO)
•    Write the corresponding user stories and provide ongoing clarification to delivery teams during sprint execution and accept completed scope against agreed business outcomes and acceptance criteria.
•    Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in Azure DevOps (ADO)
•    Manage conversion & user acceptance testing with respect to execution, defect management with technology teams for timely closure
People & Talent
•    Build strong working relationships across business, operations, risk, compliance, technology, data, and journey teams to support effective delivery of the due diligence product.
•    Promote a culture of clear accountability, constructive challenge, and continuous improvement across the cross-functional delivery and user community.
•    Support knowledge sharing and change readiness so impacted teams understand new process, data, and control requirements introduced through product changes

Risk Management
•    Responsible for identifying, assessing, monitoring, controlling, mitigating, Escalating Risks to management as appropriate
Governance
•    Display awareness, understanding and adherence to the organization’s operational Risk Frameworks
•    Support governance, stakeholder forums, and programme checkpoints with clear updates on scope, dependency, risk, issue, and decision status.
•    Ensure product decisions, scope changes, and prioritisation outcomes are documented clearly and communicated to relevant stakeholders in a timely manner.
•    Contribute to release readiness, acceptance, and post-implementation review processes to ensure delivery quality and accountability.

Regulatory & Business Conduct 
•    Ensure the product roadmap and backlog reflect applicable regulatory, policy, screening, evidence, and auditability expectations relevant to retail client due diligence.
•    Balance client and user experience improvements with sound judgement on regulatory obligations, business conduct expectations, and control effectiveness.
•    Escalate ambiguities, control risks, or policy interpretation issues promptly so that product outcomes remain aligned with approved conduct and compliance standards.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the WRB  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    ITO
•    Process teams 
•    Group & Country stakeholders comprising of 
•    Products
•    Operations
•    Operations Risk
•    Legal and compliance 
•    Audit
•    Credit and Risk Operations 
•    Policy
•    Finance
Other Responsibilities
•    Embed Here for Good and Group’s brand and values in Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

•    Agile / Scrum product ownership certification is preferred
•    CBAP, CSPO/ Agile certification preferred
•    Strong Product Owner or Business/Product Analyst experience in banking, client lifecycle management, onboarding, KYC, CDD, remediation, or regulated operations.
•    Demonstrated ability to manage and prioritise complex backlogs across multiple stakeholder groups and competing deadlines.
•    Good understanding of retail banking operating models and the practical realities of due diligence, case management, operational controls, and auditability.
•    Experience defining clear user stories, acceptance criteria, business rules, and outcome measures for change delivery teams.
•    Ability to balance regulatory/control intent with client experience, operational simplicity, and delivery pragmatism.
•    Strong communication, facilitation, and decision-making capability across business and technology audiences.
•    Comfort working with delivery metrics, issue logs, dependency tracking, and governance reporting.
•    Experience supporting agile delivery, sprint ceremonies, release readiness, and post-implementation improvement cycles

Qualifications

•    A bachelor’s degree in engineering or business or related field or an MBA

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.