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Responsibilities
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Key Responsibilities
Product Implementation and Management – Software Development and Configuration:
- Designs, develops, and tests complex software solutions.
- Writes code and scripts and advises junior colleagues on coding problems/challenges.
- Debugs and troubleshoots highly complex software issues.
- Drives collaborations with cross-functional teams on software projects.
Product Implementation and Management – Technical Troubleshooting and Problem Solving:
- Identifies and resolves complex technical issues.
- Analyzes system logs and error messages.
- Investigates and diagnoses complex and/or challenging software problems.
- Designs and implements solutions to prevent further issues.
Product Implementation and Management – Technical Support and Maintenance:
- Provides advanced technical assistance to users or customers.
- Performs system maintenance and updates.
- Monitors and optimizes system performance.
- Responds to support tickets and resolves complex issues.
Product Implementation and Management – Implementation and Configuration:
- Configures standard software systems (e.g., turns on features of an application).
- Customizes software settings to meet specific requirements.
Project Management – Project Planning and Execution:
- Creates project plans and defines scope for medium or mid-term projects.
- Allocates resources and manages project timelines.
- Tracks project progress and reports on milestones.
- Conducts risk assessments and manages project risks.
Project Management – Change Management:
- Assesses the impact of proposed system changes.
- Drives the planning and execution of change management strategies.
- Communicates changes to stakeholders and users.
- Ensures smooth transitions and proactively minimizes disruptions.
Project Management – Documentation and Reporting:
- Documents software implementation requirements and specifications.
- Reviews reports on system performance and usage.
- Maintains and helps manage version control.
Project Management – Continuous Improvement and Process Optimization:
- Leads process improvement for their team's application area.
- Drives implementation of process changes to increase efficiency.
- Collects and analyzes feedback from users and stakeholders.
- Drives continuous improvement initiatives.
Collaboration – Collaboration and Communication:
- Leads partnerships with cross-functional teams on projects.
- Helps lead meetings and discussions.
- Provides updates and status reports to stakeholders.
- Communicates technical information to non-technical stakeholders.
Core Responsibilities
Planning & Execution:
- Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
- Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaboration & Partnership:
- Collaborates across the organization to align on expectations and achieve shared objectives.
- Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
- Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Problem Solving:
- Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
- Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
- Reviews, contributes to, and documents problem solving strategies.
Continuous Learning:
- Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
- Proactively seeks and leverages ongoing feedback and training to improve skills.
- Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Continuous Improvement:
- Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
- Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Performance and Development:
- Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.