Credit & Collections Analyst 2-Fin

Job Summary

We are seeking a Portuguese-speaking Senior Analyst (IC1) to support global Accounts Receivable Cash Applications operations for LAD countries.

The role is primarily responsible for accurately and timely processing customer-payment transactions, applying and reconciling receipts against customer invoices, resolving routine payment-application issues, and maintaining accurate customer accounts. The role operates within established procedures, internal controls, compliance requirements, and service-level agreements, with non-standard or policy-sensitive matters appropriately escalated.

Responsibilities

• Key Responsibilities

  • Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls.
  • Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment-application issues.
  • Perform customer-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
  • Process routine payment-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals.
  • Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status.
  • Partner with Collections, Accounts Receivable, Sales, and other regional or internal Finance teams to resolve standard cash-application issues.
  • Identify transaction errors, recurring issues, process gaps, and system-related problems; escalate complex or non-standard matters to the appropriate Manager or functional team.
  • Maintain accurate records and operational reporting while consistently meeting SLA, control, compliance, and process requirements.

  Qualifications & Skills

  Mandatory

  • Portuguese language proficiency sufficient for the role's required customer and stakeholder interactions.
  • Relevant experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations.
  • Hands-on experience processing and applying customer payments and resolving routine payment discrepancies.
  • Experience performing account/payment reconciliations and investigating variances.
  • Strong attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
  • Ability to work effectively within established SOPs, internal controls, approval workflows, and compliance requirements.
  • Ability to identify routine versus complex issues and escalate appropriately.
  • Strong collaboration and communication skills for working with customers and cross-functional Finance teams.

  Good-to-Have

  • Experience supporting LAD/Latin America customers or Finance operations.
  • Experience in a global shared-services, GFIC, GBS, or captive Finance environment.
  • Experience with Oracle ERP or other ERP/cash-application systems.
  • Experience handling refunds, chargebacks, payment-on-account, unapplied cash, or complex payment matching.
  • Experience supporting process improvement, operational reporting, or automation initiatives.
  • Experience working with multinational customers and geographically distributed Finance teams.

  Self-Assessment Questions

  • Do I have hands-on experience in Accounts Receivable, Cash Applications, Order-to-Cash, or a related finance-operations environment?
  • Am I proficient in Portuguese at the level needed for the role's customer and stakeholder interactions?
  • Have I independently applied customer payments, investigated discrepancies, and resolved routine cash-application issues?
  • Am I confident performing payment/account reconciliations and maintaining accurate supporting documentation?
  • Have I consistently delivered accurate transactional work within defined SLAs, controls, and procedures?