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Orders Solution has a vast support from BLR and it's a high incoming volume solution. This position is critical for our operations to handle Orders solutions. An urgent replacement will help us to manage the support for our clients efficiently. This is at the Professional 2 job level with the BLR Tier II team as part of the Application Management Services (AMS) business group.This team provides Millennium Solutions support on a 24x7x365 basis to clients in Asia Pacific, Australia, and the US and is crucial to Oracle Cerner's global delivery since it oversees incident management.
Responsibilities
Associate will be a Technical Solution Analyst 2 supporting contractually obligated and Standard Support customers within the GSSS organization. Associate would also be a SME to their peers for complex issues.
Associate would be expected to take over responsibilities around enhancing her team’s KPI results especially around backlog management and SLA attainment mentoring team members and acting as key point of contact for the solution in BLR. Associate would be asked to leverage her knowledge over the solution to handle more complex SRs and act as gate keeper before moving out an SRs to PSE or outside her team for further assistance.
Qualifications
Career Level - IC2