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Job Description
The Active Directory Administrator is responsible for the design, implementation, maintenance, security, and operational support of Microsoft Active Directory services across the enterprise. This role ensures the availability, integrity, and security of identity and access management infrastructure, including Active Directory Domain Services (AD DS), Group Policy, DNS, authentication services, and hybrid identity integrations with Microsoft Entra ID (Azure AD).
Key Responsibilities:
- Administer and maintain Active Directory forests, domains, organizational units (OUs), users, groups, and computer accounts.
- Configure and manage Group Policy Objects (GPOs) to enforce security and operational standards.
- Support authentication and authorization services, including Kerberos, NTLM, and LDAP.
- Monitor and maintain Active Directory replication, domain controller health, and directory service performance.
- Implement and support Active Directory security hardening and privileged access controls.
- Investigate and resolve identity, authentication, and directory-related incidents and service requests.
- Perform Active Directory backup, recovery, and disaster recovery testing activities.
- Support hybrid identity environments integrating Active Directory with Microsoft Entra ID.
- Collaborate with cybersecurity teams to remediate vulnerabilities and strengthen identity security controls.
- Maintain documentation, operational procedures, and configuration standards.
- Participate in audits, compliance initiatives, and access certification reviews.
Desired Skills a plus, but not required:
- Experience with Active Directory Forest Recovery solutions.
- Knowledge of Microsoft Defender, Conditional Access, and Privileged Identity Management (PIM).
- Familiarity with cloud platforms such as AWS and Azure.
- Experience supporting enterprise-scale environments with multiple domains and forests.
- PowerShell Automation
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Job Description Summary
Nationwide is a leading insurance and financial services provider committed to delivering extraordinary care to its customers. With a growing presence in India, our technology teams play a vital role in driving innovation and supporting global operations. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!As a Technology Support Engineer, you’ll support and maintain applications and infrastructure across all environments. You’ll perform a variety of technical services in support of applications and infrastructure and play a vital part in fulfilment of IT Service Management (ITSM) processes. You’ll collaborate with individuals across teams to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.
Job Description
Key Responsibilities:
Executes work in adherence with IT Service Management best practices.
Identify, design, and assist in implementing opportunities to standardize operational environments.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Design and develop standard, repeatable production runs; create job control language and schedule scripts.
Execute process improvements through optimization and implementation of new operational features.
Provides consultation and support to delivery teams in their release activities.
Ensures currency of data in configuration management tools and maintain contract license usage.
Provides data-driven decisions by delivering operational metrics and by analysing operational data to identify trends, potential problems, and continuous improvement recommendations.
Delivers operational overview documentation and metrics with insights and analysis.
Maintains operational knowledge of platforms, technologies, and applications.
Coordinate responses to service disruptions and communicate root-cause analysis.
Drive research of end user issues and execute Level II and III technical support.
Coordinates with Level III support to assist in mitigating incidents and validation of change activities involving hardware and software.
Serves as technical and process escalation for team members.
May perform other responsibilities as assigned.
Qualifications & Experience:
Education:
Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
Experience:
Four years or more of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem. Understanding of system management processes and tools.
Technical Skills:
Business Acumen
Computer Science
Continuous Improvement Process
Emerging Technologies
Engineering Support
IT Infrastructure
IT Service Management
Technical Acumen
Soft Skills & Attributes:
Persuasive communication and collaboration skills
Analytical and problem-solving mindset
Ability to work in agile and global environments
Time management and prioritization
Nationwide is a leading insurance and financial services organization committed to delivering extraordinary care to its customers. With a growing presence in India, our technology teams in Hyderabad play a critical role in driving innovation, operational excellence, and secure digital solutions across the enterprise.
Additional Information:
Reporting Structure:
Reports to Technology Manager/Director - Global
Working Hours:
Aligned to India business hours with flexibility for global collaboration.
Location Flexibility:
[Hybrid/Remote/In-office] with periodic in-office collaboration.
Equal Opportunity Statement:
Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.
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