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Additional Qualifications:
This role supports the PLS PolicyCenter Run Team within the production environment, delivering stable, scalable, and resilient solutions across Nationwide’s Auto, Property, Powersports, and Umbrella product offerings. The position focuses on supporting and enhancing cloud-native and digital capabilities while driving operational excellence and production reliability.
The ideal candidate brings strong technical depth, a production-first mindset, and the ability to troubleshoot and resolve complex enterprise platform issues in a fast-paced environment.
Key Responsibilities
Provide Level 3 production support for Guidewire PolicyCenter, including incident resolution, defect remediation, and P0/P1 escalations.
Analyze production issues, identify root causes, and implement sustainable corrective actions.
Design and support monitoring, alerting, dashboards, and observability solutions using tools such as Splunk, Grafana, and New Relic.
Drive operational improvements through automation, resiliency enhancements, and performance tuning.
Support audit, compliance, and remediation activities as needed.
Collaborate across development, infrastructure, and business teams to deliver reliable production support and continuous improvement.
Preferred Qualifications
6+ years of experience supporting and developing Guidewire PolicyCenter solutions.
Experience with Guidewire Cloud and cloud-based deployment models.
Strong background in Java development, API integrations, and event-driven architectures.
Experience with Kafka, IIB Message Broker, microservices, and CI/CD pipelines.
Working knowledge of Docker, Kubernetes, GitHub, and deployment automation tools.
Experience supporting production environments using DevOps and SRE principles.
Strong understanding of Oracle databases and SQL query optimization.
P&C insurance industry experience strongly preferred.
This position can be filled at a lower level.
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Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!As a Software Engineer, you will focus on mentoring and leading others to deliver high quality, cost-effective technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications.
Job Description
Key Responsibilities:
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Mentors and trains other team members on design techniques, tools and coding standards.
Provides strategic advice on using technology to achieve goals.
Drives cross-collaboration and execution of projects across multiple teams.
Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and optimal practices.
Champions the use of DevSecOps practices, tooling and techniques.
Ensures continuous learning and improvement through ongoing training, practice and innovation.
Manages individual project priorities, deadlines and deliverables.
Additional responsibilities may include collaboration across teams and adherence to company standards.
May perform other responsibilities as assigned.
Qualifications & Experience:
Education:
Undergraduate studies in computer science, management information systems, mathematics or related field is strongly preferred.
Experience:
Six years of experience in programming and systems analysis. Three years of experience in project management is preferred.
Technical Skills:
CI/CD
Cloud Computing
Software Development Life Cycle (SDLC)
Software Security
Software Testing
Systems Integration
Technology Roadmap
Vendor Management
Soft Skills & Attributes:
Strong communication and collaboration skills
Analytical and problem-solving mindset
Ability to work in agile and global environments
Time management and prioritization
Hands-on technical leadership experience leading project teams and setting technical direction. Proficiency in one programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.
Additional Information:
Reporting Structure:
Reports to Technology Manager/Director - India
Working Hours:
Aligned to India business hours with flexibility for global collaboration.
Location Flexibility:
[Hybrid/Remote/In-office] with periodic in-office collaboration.
Equal Opportunity Statement:
Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.
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