HR Service Lead

A) Market execution & Operations Run GEO‑level execution for assigned countries across the hire‑to‑retire local layer. Execute statutory operations, authority correspondence, filings, and local documentation workflows. Act as the single POPS escalation point for employee‑impacting issues within scope. Execute within defined controls, signatory rules, and delegation frameworks. Execute within DOA/signatory governance and document risk classification rules where permitted Contribute structured insights, not just facts — highlighting patterns, likely root causes, and recommended actions based on evidence. Support RCA and preventive action tracking, ensuring agreed fixes (process, data, guidance, automation) are implemented and effective. Coordinate with Payroll, POPS Product & Delivery teams, COEs, HR partners, and vendors to ensure completeness and timing on payroll inputs. Maintain current statutory knowledge and translate it into executable steps, checklists, and controls. Respond to inspections/audits/government inquiries with accurate evidence and timely coordination. Act as GEO signature owner (where legally permitted), under a centralized governance and DOA model Ensure consistent, compliant, auditable execution using approved digital tools and controls Coordinate day‑to‑day vendor execution (as applicable), validate outputs, and escalate quality/compliance risks with evidence. Contribute to process improvements, playbooks, documentation, and knowledge assets are current. Support transformation, transitions to automation or outsourced models through execution rigor, e.g. - shift work to Tier 1 / Tier 2 where appropriate; reduce manual, country specific complexity; support automation and Employee Hub maturity. . 5+ years experience in HR, Customer Support, or related field OR Bachelor's Degree in Human Resources, Business, or related field AND 3+ years experience in Operations, Customer Support, HR, or related field. Strong operational HR execution skills with local statutory awareness (India,APAC & ANZ) and ability to translate abstract policy into practical, executable steps Demonstrated ability to work with metrics, dashboards, and trend analysis to inform operational decisions Hands on experience in HR generalist and operations domain 10 to 15 years experience in HR, Customer Support, or related field AND Masters Degree OR Bachelor's Degree in Human Resources, Business, or related field AND 3+ years experience in Operations, Customer Support, HR, or related field.