Business Program Manager - Customer Lifecycle Operations

Support the design, implementation, and continuous improvement of complex global programs across multiple CLO motions. Own end-to-end program delivery, including scope, timelines, governance, risk management, and execution. Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives. Define and manage success criteria, including KPIs, SLAs, OKRs, and program performance metrics. Collaborate across a global network of stakeholders, including Sales, Finance, Engineering, and Operations Influence and align stakeholders in a matrixed environment to drive outcomes and adoption. Lead change management initiatives to ensure successful implementation of new programmes and capabilities. Communicate effectively with senior stakeholders, providing clarity and context in complex environments. Ensure that supplier (global vendor) performance consistently meets and exceeds the expectations of our stakeholders. The role demands significant executive stakeholder engagement and adept stakeholder management within a matrix organization. Bachelor's degree in business, Operations, Finance, or a related field (or equivalent experience) Demonstrated experience in program management, operations, or a related discipline. Proven ability to manage complex, cross-functional programs in a global environment. Experience in sales, sales operations, or commercial program management Experience managing outsourced vendors, partners, or supplier ecosystems. Ability to design, measure, and optimise workflows using structured CI frameworks. Experience applying AI, automation, or advanced analytics to business processes. Experience in technology, cloud, or digital sales environments Advanced degree (for example, MBA) preferred. AI/CI Fluency Ability to streamline processes and eliminate redundancy. Ability to apply AI tools and automation to improve program delivery and efficiency. Curiosity and continuous learning mindset in emerging technologies and digital transformation Ability to connect program execution to measurable business outcomes. Ability to influence without authority across internal and external stakeholders. Contribute to the evolution of AI-first, digitally enabled sales, and operations models. Establish and lead vendor performance management processes, including scorecards, reviews, and audits. Manage vendor capacity, cost, and capability alignment with program requirements.