Service Engineer 2

You will contribute to defining and implementing operational baselines and policies, partnering with engineering teams to build automation, policy-as-code solutions, and drift detection mechanisms across environments. You will operate admin and AI surfaces, monitoring service health and risk signals, triaging incidents, and participating in on-call rotations to maintain service reliability and performance. You will collaborate with M365 workload teams, Copilot, and security partners to support changes required for admin and AI control planes and ensure alignment with multi-tenant governance and compliance requirements. You will apply sound engineering judgment in operational and design discussions, contribute to reviews, and continuously build expertise by working closely with senior engineers and team members. Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience. 5+ years of experience in service engineering, including hands-on experience operating and supporting enterprise-scale cloud services or distributed systems, with exposure to managing live production environments. You apply a strong security mindset in your work, including understanding data access controls, least-privilege administration principles, audit requirements, and secure-by-default operational practices. You are comfortable reading and contributing to automation code, using technologies such as PowerShell, Python, C#, or TypeScript, and collaborating with software engineering teams to enhance automation solutions. You have experience supporting live service operations, including monitoring systems, participating in incident response, and contributing to improving reliability in environments with on-call expectations. Multitenant operations experience: enforcing baselines, detecting drift, and remediating across many M365 tenants. Experience with Purview (DLP, retention, eDiscovery) where it intersects the admin surface. Experience with Geneva, IcM, Kusto, or comparable telemetry and live site tooling.