Service Engineer 2

You will support group-based licensing operations: assignment groups, eligibility rules, conflict resolution between mutually exclusive plans, and reclamation flows tied to joiner / mover / leaver events. You will help maintain licensing baselines and standards used by the team; identify drift and contribute to remediation. You will produce and operate licensing reporting: utilization, assigned-vs-purchased, unused or stranded licenses, compliance posture, and cost signal back to FinOps and procurement partners. You will partner with Software Engineering on the automation, tooling, and Graph-based integrations that make licensing administration scale across tenants; provide the administrative input and operational validation. You will partner with M365 product engineering and FastTrack on new license capabilities, SKU changes, and rollout readiness; flag tenant-level impact early. You will participate in operational rhythms for licensing: ticket and incident response, change management, and audit and true-up support, working with security and compliance teams when licensing intersects regulatory scope. You will grow into deeper areas of M365 licensing administration over time as part of the team. Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience. Operational mindset: comfortable working to defined standards, identifying drift, contributing to remediation, and helping keep a service healthy day to day. Experience contributing to licensing operations in a multitenant environment. Experience producing license utilization and cost reporting; partnership with FinOps, procurement, or finance. Experience with Geneva, IcM, Kusto, or comparable telemetry and live site tooling. Working knowledge of Purview or compliance touchpoints adjacent to licensing.