Senior Field IT Manager

Deliver Secure IT Services and Operational Excellence Define, improve, and manage IT services to deliver a secure, reliable, and productive experience for employees. Plan and manage budgets, resources, and priorities to ensure efficient and cost-effective service delivery. Identify productivity challenges and implement solutions to improve end-user experience. Drive continuous improvement initiatives using data, structured methodologies, and AI, with a strong focus on security, compliance, and service quality. Ensure Reliable and Secure IT Operations Support resolution of complex problems and improve service reliability and performance. Develop modern approaches for service delivery, automation, and IT operations. Ensure deployments meet design standards, timelines, and business requirements while minimizing rework and improving quality. Monitor user feedback and satisfaction, and implement actions to improve experience and service quality. Collaborate with global IT teams and workplace services to build connected, accessible, and sustainable workplaces. Strengthen partnerships with stakeholders across IT, Facilities, Finance, and Security to deliver end-to-end solutions. Proven experience of IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, user support, or IT management related experience Fluent in English language BTECH in Computer Science or related discipline (preferred) A total of 15+ years' experience with at least 2+ years of those in vendor/procurement/services MBA (preferred) Strong written and oral communication skills, including public speaking abilities for both technical and business audiences. Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions. Willingness to travel regionally and internationally. Work across different time zones Ability to deal with ambiguity and respond to unplanned demand. High emphasis and focus on Customer Satisfaction The IT Manager is part of a globally connected team across regions. Ability to engage and collaborate with international stakeholders and drive global initiatives. ITIL, Six Sigma, PMP, or Agile certifications (desirable) Familiarity with Agentic AI and Enterprise AI technologies, including their application in enterprise IT environments Strong understanding of continuous improvement methodologies and ability to drive operational excellence Proven ability to work effectively with minimal supervision in remote or distributed environments Strong stakeholder management, collaboration, and facilitation skills, with the ability to work across multiple teams, deliver effective presentations, and engage and influence senior stakeholders Experience in public speaking, including hosting awareness sessions or presentations for internal and external stakeholders (preferred) Demonstrated ability to build business partnerships with senior leadership, influencing decisions and driving alignment Technical depth in IT infrastructure, Enterprise Networking and Security is preferred Highly self-driven, with strong ownership and accountability for delivering outcomes