Principal Software Engineering Manager

Lead and Develop the Team - Manage and coach engineers across levels, foster collaboration and inclusion, and drive career growth through mentoring and feedback. Drive Strategic Clarity: Leverage data-driven insights and competitive intelligence to inform product direction, identify opportunities, and guide decision-making. Foster Engineering Alignment: Work with the engineering teams and partner organizations by driving clarity, alignment, and shared ownership of technical direction Deliver Cohesive End-to-End Experiences: Collaborate closely with partner teams—including experience, SDK, and platform groups—to ensure seamless integration and delivery of features across the stack Build Foundational Capabilities: Contribute to and lead the development of core platform components and reusable building blocks that accelerate team velocity and product innovation. Champion Customer-Centric Development: Engage directly with customers and product teams to capture feedback, understand demand signals, and refine product messaging—ensuring the voice of the customer shapes product evolution. Lead Live Site Excellence: Drive operational excellence in managing and operating large-scale distributed systems with a high bar for service-level agreements (SLAs). Lead root cause analyses (RCAs) for key live site incidents and outages, identify systemic improvements, and set high standards for reliability and performance. Bachelor's Degree in Computer Science or related technical field and 8+ years of experience designing, building, and operating production-grade software and services at scale, with a proven track record of delivering high-impact solutions. 2+ years of experience recruiting and managing technical teams, including performance management. 1+ year(s) of demonstrated experience in distributed systems, observability tooling, and operational excellence. Experience managing managers or multiple engineering teams in a global environment. Demonstrated expertise in solving complex technical challenges in one or more domains such as distributed systems, AI/ML infrastructure, developer platforms, or cloud services. Experience engaging with customers during integration or deployment phases, with a focus on delivering value and incorporating feedback into product evolution. These requirements include but are not limited to the following specialized security screenings: