Technical Support Engineering Dev Storage

Cloud Computing and Windows Azure Technologies Networking concepts and fundamentals Basic understanding of Azure cache for Redis Azure Entra ID (Identity, security, and access) NET Framework & ASP.NET - Hands-on experience with .NET applications, debugging, and development. WebAPI & REST - Experience designing, consuming, and troubleshooting APIs. Networking Fundamentals - Knowledge of HTTP, TCP/IP, SSL/TLS, firewalls, and proxies. Programming knowledge in Java, Node.js, Python, PHP, or Ruby. Understanding of JavaScript Object Notation (JSON) and YAML. Experience with API security best practices and authentication mechanisms. Familiarity with containerized environments (Docker, Kubernetes) and API Gateways. Ability to work with network traces (Wireshark, Fiddler, etc.). Azure Services - Exposure to Azure services such as Application Gateway, APIM, App Services, and Virtual Networks. The ability to read and analyse network traces Azure compute : Azure Virtual Machine,App Service,Azure Functions It is desirable to have AZ 900/AI 900 certification. Customer-Centric Mindset - Passion for helping customers and providing high-quality support. Strong Troubleshooting Skills - Ability to diagnose and resolve complex technical issues. Collaboration & Teamwork - Ability to work effectively with global teams and escalate when needed. Language Qualification English Language: fluent in reading, writing and speaking. 5 to 7 years of experience in technical support, software development, or a related field. Hands-on experience with Web APIs, RESTful services, and API authentication mechanisms (OAuth, JWT, etc.). Proficiency in .NET development (C#) and ASP.NET, with experience in debugging and troubleshooting web applications. Understanding of networking concepts, including HTTP, DNS, TLS/SSL, firewalls, and proxy servers. Ability to analyse network traces and troubleshoot connectivity issues. Strong problem-solving, analytical, and debugging skills with a customer-focused mindset. Excellent verbal and written communication skills, with the ability to explain technical concepts to various audiences. Candidates must have strong customer service, accurate and logical problem solving, and communication skills, and the ability to work in a team environment. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Be flexible to work in different shifts which would span across EMEA/India business hrs. Use trace analysis, source code, and other sophisticated debugging tools to analyse problems and develop solutions to meet customer needs; may involve writing code. Acquire & coordinate resources from other groups as needed to resolve customer issues. Manage political issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved. Share knowledge with other engineers and develop customer solutions efficiently. Ability to report bugs and supportability concerns along with customer suggestions to the product teams. Empower Support engineers to do their best to help the customers