Senior Product Manager

Own product strategy, roadmap and outcomes for the F&O administrator experience and self-service workflows, grounded in user research, service signals and support insight. Define the experience for understanding service health, data and environment status, and the actions available to keep business operations dependable. Translate platform governance policies into administrator controls and lifecycle workflows that help customers understand usage, apply policies and manage their data with appropriate visibility and control. Set product requirements for availability, performance, observability, compatibility, administrator control and successful task completion. Use customer discovery, support insight and product evidence to identify administrator needs and prioritize reusable platform improvements with engineering. Make management and environment governance clearer and more proactive, helping administrators resolve needs and manage their environments with confidence and self-service. Partner with Dataverse, application and agent teams so reliable F&O operations and supported business data or actions can contribute to connected experiences as capabilities evolve. Define and review measures such as task success, service understanding, policy completion, successful self-service, customer effort and avoidable support demand; use results to refine the roadmap. Bachelor's degree and 8+ years of experience in product, service or program management or software development, or equivalent experience. 2+ years of experience taking a product, feature, or customer experience from discovery and design through launch, including an internal tool or framework. 4+ years of experience improving an in-market product or experience using customer and product measures such as adoption, task success, usage, retention, or reduced support effort. Experience with enterprise SaaS, ERP, cloud platforms, or administrator-facing products. Familiarity with service telemetry, diagnostics, capacity or performance, and environment lifecycle concepts. Experience simplifying technically complex workflows for administrators or support teams. Experience with AI-assisted workflows or responsible automation, and the communication and influence to align engineering and partner teams. Product leaders from outside Dynamics 365 bring valuable perspectives. We value curiosity, attentive customer listening and the ability to make complex systems easier to operate. CAPJOBS #AGENT365JOBS This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *