Technical Support Engineering

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience English Language: fluent in reading, writing and speaking. Automated installation of WindowsUser Profile management Windows Update management Kerberos and delegation Bitlocker administration Windows Shell configuration and management Windows Activation, Licensing Remote Desktop Services configuration and management Clustering Printing configuration and management Resilient Storage technology (clustering, storage spaces) Server management tools Hyper-V management and VM deployment Application installation and management Windows backup and VSS PowerShell scripting Active Directory topology and management Network Tracing and analysis Public Key Infrastructure (PKI) deployment, management Remote File Systems (SMB) Group Policy management DNS deployment, management Troubleshooting hangs and crashes in Windows Network Virtualisation (Hyper-V, SDN) Troubleshooting performance issues using PerfMon and other tools Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment. OS installation setup phases. * Windows patching / Windows servicing - "windows update" - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components. Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well. Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM. MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *