HR Shared Services Support IC2

Deliver meaningful employee support at scale at critical moments in the employee lifecycle. Build hands-on expertise with Artificial Intelligence, Cowork, agents, and modern Human Resources service management tools. Perform Human Resources Shared Services transactions and assisted support for the Employee life cycle processes within the region, responding to employee and manager inquiries with accuracy, completeness, and empathy. Independently resolve employee cases and transactions, contributing to the day-to-day management of employee data and applying a sound understanding of policies and procedures. Deliver monthly service performance at or above target key performance indicators, including Net Satisfaction, Dissatisfaction, Time to Respond, and service line-specific measures, while proactively identifying issues and helping to achieve zero payroll service issues. Lead content reviews of desktop procedures and knowledge base articles, keeping documentation current and optimised for Copilot to improve accuracy for front-line colleagues. Act as a checker in key processes to ensure data accuracy, privacy, and process compliance, maintaining accurate personnel files and supporting the landing of business- and geography-specific initiatives. Collaborate with your manager, payroll teams, vendors, Human Resources partners, and peer service lines to resolve issues and deliver consistent employee experiences. 4-7 years of experience in Human Resources, Customer Support, Shared Services Operations, or a related field; OR Bachelor's degree in Human Resources, Business, or related field and 2+ years of relevant experience; OR Master's degree in Human Resources, Business, or Operations and 1+ year of relevant experience. Experience in Human Resources Shared Services, ideally supporting offboarding or other employee lifecycle processes across multiple countries. Working knowledge of Human Resources policies, employee data management, data privacy, and compliance requirements. Experience using Artificial Intelligence, Copilot/Cowork, case management tools such as Dynamics 365, and Human Resources systems of record. Strong attention to detail, with experience performing quality checks or audits on transactions. Excellent written and verbal communication skills, with the ability to handle sensitive conversations with empathy and discretion. Experience contributing to process improvement or the documentation of desktop procedures.