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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Access Digital & Design team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The Access Digital & Design team has global responsibility for product management and sales support, an award-winning client facing cash management platform. Our digital solutions enable clients to connect and transact around the globe leveraging Online & Mobile, File Transmission, Integration and/or API options.
- Own the client’s end-to-end global online transaction initiation experience
- Interact with technology & business to better understand needs and identify opportunities for best in class solutions
- Lead product strategy, roadmap and feature sets with input from regional and line of business teams
- Lead feature delivery, partnering with technology, operations, service, risk, compliance and legal teams
- Manage aspects of the Product Development Lifecycle using an Agile methodology
- Collaborate with implementation, support, sales and marketing to rollout features globally
- Drive operational and client issues, to resolution, including client escalations where applicable.
- Demonstrate superior judgment to mitigate risk; foster an environment where risk/control issues are escalated and creative solutions are identified
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Knowledge of cash management, particularly global transaction initiation across all pay methods and related clearing rules (NACHA, SWIFT, ISO, etc.)
- Successful track record of leading large-scale initiatives in a matrix environment
- Software development lifecycle with a strong experience in agile
- Highly collaborative, team focused working style
- Strong interpersonal skills and ability to work across disciplines