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Field Service Supervisor

Honeywell

Posted 29 Oct 2026

MumbaiHigh payGCC
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Responsibilities

  • Key Responsibilities

    Business & Financial Management

    • Ownership of P&L for the assigned territory
    • Drive AOP planning and achieve annual sales targets
    • Drive Commercial matrixes- Order, Revenue, GM, Collection,
    • Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.

    Service and Project Management

    • End-to-end project execution including planning, monitoring, delivery, and closure
    • Deliver Larg scale and Spot job on time.

    Sales & Growth

    • Lead sales initiatives and strategic deals to achieve order booking targets
    • Develop Business by delivering Growth year on year
    • Drive NPI to improve business shares in market
    • Focused growth in Digital product and SAS

    Service Delivery & Customer Satisfaction

    • Ensure timely service delivery aligned with SLAs
    • Handling Customer Service – AMC, O&M, Time & Material
    • Maintain high levels of customer satisfaction through proactive engagement
    • Handling customer escalation – with problem solving attitude

    Team Leadership

    • Lead and manage team of on-roll employees and off-roll resources
    • Drive accountability culture within team
    • Build team capability, performance, and engagement
    • Develop high performance culture within team

    Stakeholder & Process Management

    • Coordinate with internal and external stakeholders
    • Ensure compliance with organizational processes and quality standards
     

Qualifications

  • Educational Qualification

    • Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
    • MBA or management qualification will be an added advantage
    • 7 to 10 years’ experience
    • Building automation industry experience preferred
     

    Key Skills & Competencies

    • Strong domain knowledge of Building Automation systems
    • Proven leadership and people management capabilities
    • Sound financial acumen with P&L ownership experience
    • Customer-centric approach with strong communication skills
    • Excellent project execution and problem-solving abilities