Sr Cust Exp Specialist

Responsibilities

• Key Responsibilities

  • Process, validate, and manage customer orders through the complete order lifecycle.
  • Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
  • Monitor order status, expedite critical orders, and ensure SLA adherence.
  • Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
  • Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
  • Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
  • Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
  • Maintain accurate documentation, records, and system updates in compliance with company policies.
  • Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
  • Support continuous process improvement initiatives and operational excellence activities.
  • Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.

Qualifications

• Required Skills & Qualifications

  • Experience in Order Management, Customer Service, Sales Operations, or a related field.
  • Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
  • Strong Microsoft Office skills, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
  • Excellent verbal and written communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • High attention to detail and accuracy.
  • Ability to manage multiple priorities and meet deadlines.
  • Experience working with global teams and customers is preferred.

   

  Key Competencies

  • Customer Focus
  • Ownership & Accountability
  • Attention to Detail
  • Collaboration & Teamwork
  • Adaptability & Resilience
  • Continuous Learning Mindset
  • Results Orientation

   

  Preferred Experience

  • 1 to 5+ years of experience in Order Management, Customer Operations, or Supply Chain Operations.
  • Experience supporting North America or global customers in a night-shift environment.