Field Service Supervisor

Responsibilities

• Key Responsibilities 

  Business & Financial Management 

  • Ownership of P&L for the assigned territory 

  • Drive AOP planning and achieving annual orders targets - QR and Contracts. 

  • Supporting Sales Team to Generate Service Level Projects (SLJ) Leads. 

  • Drive Commercial matrixes- Order, Revenue, GM, Collection, 

  • Drive Service Matrixes- SLA, OTC, OTA, NPS, Customer satisfaction. 

   

  Service and Project Management 

  • End-to-end project execution including planning, monitoring, delivery, and closure 

  • Deliver Larg scale and Spot job on time. 

   

  Sales & Growth 

  • Lead sales initiatives and strategic deals to achieve order booking targets 

  • Develop Business by delivering Growth year on year 

  • Drive NPI to improve business shares in market 

  • Focused growth in Digital product and SAS 

   

  Service Delivery & Customer Satisfaction 

  • Able to handle the Large Corporate customers from Commercial/Industrial/Data Centers. 

  • Ensure timely service delivery aligned with SLAs 

  • Handling Customer Service – AMC, O&M, Time & Material 

  • Maintain high levels of customer satisfaction through proactive engagement 

  • Handling customer escalation – with problem solving attitude 

   

  Team Leadership 

  • Lead and manage team of on-roll as well as off-roll resources. Able drive the subcontractor to meet up the execution timelines committed to Customer. 

  • Drive accountability culture within team 

  • Build team capability, performance, and engagement 

  • Develop high performance culture within team Stakeholder & Process Management 

  • Coordinate with internal and external stakeholders 

  • Ensure compliance with organizational processes and quality standards

Qualifications

• Key Skills & Competencies

   • Should have handled large scale corporate customers. 

  • Strong domain knowledge of Building Automation systems 

  • Proven leadership and people management capabilities 

  • Sound financial acumen with P&L ownership experience 

  • Customer-centric approach with strong communication skills Excellent project execution and problem-solving abilities 

   

  Qualifications

   Educational Qualification 

  • Diploma Engineering/ Degree in engineering (Electrical / Electronics / Instrumentation preferred) 

  • Minimum 10 Years (At least 4 -5 Years in Managerial Role) 

  • Building automation industry experience preferred

   

  Geographical Coverage: Mumbai and Madhya Pradesh. 

  Travelling: 40 – 50% Travelling to Madhya Pradesh.