E
Quality Analyst - Senior Executive
PuneHigh payGreat Place to Work
Apply on EXL →Research EXL before you apply
Check ratings, real-employee reviews, verified pay, and interview difficulty.
The resource will be responsible for daily transaction and call monitoring, providing feedback and coaching, generating daily reports, and meeting monthly production targets for quality and operations. They will conduct root cause analysis, calibration, and participate in team huddles.
Responsibilities
Key skills required include critical thinking, good communication skills, logical reasoning, numerical ability, domain knowledge, the ability to coach and give feedback, people skills, being proactive, and out-of-the-box thinking.
Qualifications
Higher Education Diploma with 1 - 2 years of relevant experience