Manager

Posted 3 Nov 2026

ChennaiHigh payGreat Place to Work

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Experience:

Experience in US Healthcare / Payment Integrity / Payment Services preferred
2 – 4+ years of experience in program management / PMO / operations leadership role
Experience managing audit lifecycle, claims operations, or PI functions
Strong experience in client-facing roles and stakeholder management
Experience in digital transformation / automation initiatives (Preferred)

Responsibilities

1.PMO Governance & Program Management
- Establish and enforce PMO frameworks, governance models, and operational standards
- Manage end-to-end lifecycle of programs/projects: planning, execution, tracking, and closure
- Ensure adherence to project timelines, SLA commitments, and delivery metrics
- Maintain program documentation, playbooks, SOPs, and reporting dashboards
- Drive portfolio visibility and track program performance across stakeholders
2. Operations Management & Delivery Excellence
- Oversee day-to-day operations of Payment Integrity / Payment Services workflows
- Drive operational efficiency, productivity, and quality improvements
- Ensure compliance with HIPAA, CMS, payer guidelines, and internal policies
- Monitor KPIs such as quality, productivity, cost savings, recovery, and turnaround time
- Identify process gaps and lead continuous improvement initiatives
3. Stakeholder & Client Management
- Act as a key interface between clients, operations, and leadership teams
- Present performance dashboards, insights, and improvement plans to stakeholders
- Coordinate with cross-functional teams (Analytics, Compliance, Finance, IT, Training)
- Manage escalations and ensure timely resolution
4. Analytics, Reporting & Decision Support
- Drive data-driven decision-making using dashboards and trend analysis
- Analyze operational and financial data to identify risks and improvement opportunities
- Prepare executive reports and business reviews
- Support leadership with strategic insights and recommendations
5. Team Leadership & Capability Building
- Lead and mentor PMO / operations teams
- Drive accountability for KPIs, SLAs, and delivery milestones
- Support workforce planning, training, and performance management

Qualifications

Qualification:
- Bachelor’s degree in healthcare / Life Sciences / Business Administration
- MBA from a IIT / IIM or reputed Business management school
- Certifications: PMP / Lean Six Sigma / Agile
Communication Skill:
- Strong written (documentation) and oral communication skills
Working Hours:
- 40 hours per week as Full-time employee
- Shift time: 10:00 AM IST - 7:00 PM IST
- Weekends Off
Telecommuter/Internet requirements, if applicable:

High Speed internet connection at home, must be broadband
- Must understand and adhere with telecommuter policy.
Key Competencies
- Strategic Thinking & Program Governance
- Healthcare Operations Expertise
- Payment Integrity Knowledge (Claims / Coding / Audit)
- Data Analytics & Reporting
- Stakeholder & Client Management
- Process Improvement & Automation
- Risk & Compliance Management
- Leadership & Team Management