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licensing elements and requirements
- Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
- Translates and interprets state regulations and informs producers of licensing requirements
- Establishes and maintains files/database reflecting licensing status
- Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
- Provides internal and external customer service regarding inquires and providing information
- Offers recommendation to enhance systems applications, work flow and/or operating procedures
- Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
- Interact with dedicated client resources through e-mails on process related matters
- Ensure that assigned targets in accordance with SLA metrics are met
- Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics