Technical Skills | |
Process Specific Skills | Possesses necessary knowledge of business concepts to effectively perform the job Commits to achieving specific objectives and takes ownership for accomplishing them. Effectively balances quality, customer service and productivity standards
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Soft skills (Desired) | Self-discipline Result orientation Adaptability Presentation skills Feedback skills Goal oriented
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| Soft Skills (Minimum) | Excellent written and verbal communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi task, prioritize and manage daily work activities
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