Sr Exec - HV Survey

• Responsible for writing and/or reviewing / editing High Value Property Survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards
• Closely work with field staff to give constructive feedback and resolve all open issues
• Follow appropriate Operating procedure
• Meet quality goals
• Meet office time service goals
• Monitor e-mails, and respond in a timely manner
• Send reports to clients
• Handle additional duties as assigned

Responsibilities

• Competencies

  • Good written and verbal communication skills, with an ability to think, react to situations and interact with onshore counterparts /client confidently
  • Domain experience in Property Insurance (Preferred but not mandatory)
  • Audit/ QA experience will be desirable
  • Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines

  • Knowledgeable in Microsoft Word, Excel and Power Point

    Skills Requirement

    Technical Skills (Minimum)

  • Proficient with computer systems and software including Microsoft Excel, Outlook and Word

  • Typing Speed of at least 30 WPM and 90% accuracy

    Soft skills (Minimum)

  • Good Communication Skills – 
  • Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts
  • High Levels of Comprehension – 
  • Able to understand and follow information received from field staff or from the customer
  • Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided
  • Customer Focus
  • Identifies and understands the (internal or external) customer’s needs
  • Detail oriented with excellent follow up skills 
  • Teamwork
  • Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization
  • Effective interpersonal skills
  • Adaptability
  • Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
  • Professionalism
  • Conducting oneself with responsibility, integrity, accountability and excellence
  • Work Standards
  • Sets own high standards of performance

Qualifications

• Bachelor's degree