Sr Executive - Collection - Insurance

 

• Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
• Works towards maximizing cash inflows & reducing bad debts.
• Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
• Timely updates of process changes in SOP’s
• Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 
• Ensure fair methods are used to collect outstanding balance on the account  Internal Candidates

Responsibilities

• Collecting the outstanding receivables.

  Resolving customer queries, need basis. 

  Handling Inbound and outbound calls

  maintaining process quality parameters 

Qualifications

• Graduation.