Executive

• Providing 1^st level support on client projects, including
  • Identification of parties to call/follow-up
  • Voice calls
  • Update notes in case management system
  • Creation of reports as per client’s specifications

Responsibilities

• Common Function

  • Achieve individual productivity and quality goals
  • Participate in training initiatives to develop knowledge 
  • Integrate procedural changes into daily routine
  • Support other team members in meeting service expectations
  • Adhere to Company policies and procedures

Qualifications

• A graduate from a reputed university (minimum).

  6 to 12 months of experience, preferably in call center in a reputed BPO/LPO.

  Record Retrieval background preferred