Executive

 Brief Job Description:

•             Basic understanding of order management process and its corresponding activities

•             Good communication skills in Spanish and English languages

•             Receive and enter customer orders into ERP systems accurately

•             Validate order details (pricing, quantities, customer data, and delivery terms)

•             Perform basic credit and order checks as per defined guidelines

•             Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

•             Track order status and follow up on delays or discrepancies

•             Handle order modifications, cancellations, and returns under supervision

•             Assist in resolving customer queries related to orders and delivery

•             Ensure proper documentation and compliance with process requirements

•             Support invoicing by maintaining clean and accurate order data

Responsibilities

• Brief Job Description:

  •             Basic understanding of order management process and its corresponding activities

  •             Good communication skills in Spanish and English languages

  •             Receive and enter customer orders into ERP systems accurately

  •             Validate order details (pricing, quantities, customer data, and delivery terms)

  •             Perform basic credit and order checks as per defined guidelines

  •             Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

  •             Track order status and follow up on delays or discrepancies

  •             Handle order modifications, cancellations, and returns under supervision

  •             Assist in resolving customer queries related to orders and delivery

  •             Ensure proper documentation and compliance with process requirements

  •             Support invoicing by maintaining clean and accurate order data

   

  Technical Skill Requirements: 

  •             Strong accounting knowledge with O2C experience in order management and billing.

  •             Basic understanding of: Customer master data, Pricing conditions & Material/product master

  •             Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks

  •             Must be computer literate; Excel, Word, PPT

  •             Knowledge of JDE & SAP ERP is desired

  •             Ability to document the process
   

Qualifications

• Competencies Required: 

  •             Excellent communication skills both verbal and written

  •             Understanding end-to-end processes and appreciation of critical parameters 

  •             Problem identification and analytical ability

  •             Strong knowledge of MS Office 

  •             Self-initiative, drive and zeal for continuous improvement

  •             Ability to discharge the responsibilities in a conflicting environment 

  •             Ability to lead in a continually challenging environment

  •             Adherence to Policies/Compliances 

  •             Fosters a spirit of collaboration and teamwork 

  •             Intellectually agile and analytical

  •             Experience in JDE & SAP ERP is desired