Senior Manager - Knowledge Management

Ideal Candidate Profile

• 8+ years of total experience with 4+ years in sales enablement, revenue enablement, sales excellence, or sales effectiveness roles
• B2B services background — IT services, consulting, technology services, BPM/BPS, or SaaS — supporting complex, long-cycle enterprise sales
• Experience enabling enterprise sellers and account teams selling to Fortune 500 clients
• Proven design and delivery of sales onboarding and learning programs at scale
• Understanding of Data, Analytics, and AI services — enough to make enablement content credible with sellers and clients
• Comfortable operating in a matrixed, global, fast-moving growth organization

Responsibilities

• Key Responsibilities

  • Seller Onboarding & Ramp: Design and run the global new-seller onboarding and 30/60/90-day ramp program; own time-to-first-deal and time-to-productivity outcomes.
  • Capability Development: Build role-based learning paths for hunters, farmers, and solution sellers across EXL's Data & AI, Digital Operations, and industry offerings; deliver continuous certification and work closing with Capability Development team.
  • Training Governance: Own the enablement calendar, curriculum architecture, LMS governance, completion tracking, and quality standards across geographies.
  • Sales Playbooks: Develop and maintain offering-level and industry-level playbooks — qualification frameworks, discovery guides, objection handling, and competitive positioning.
  • Sales Process Optimization: Partner with Sales Operations to streamline stages, exit criteria, and deal hygiene; embed enablement into the CRM workflow rather than around it.
  • AI & GenAI Seller Enablement: Drive adoption of AI copilots and GenAI tools across the sales lifecycle — prospecting, research, proposal drafting, meeting preparation — including prompt libraries, use-case playbooks, and adoption analytics.
  • Competitive & Market Intelligence Enablement: Convert market intelligence and competitor research into seller-ready assets: battle cards, win/loss insights, and pursuit briefings, in partnership with the Market Intelligence team.
  • Analyst Research Utilization: Operationalize Gartner, Forrester, Everest, HFS, and ISG research into positioning assets and deal-support material sellers use.
  • Account Planning Enablement: Equip account teams with templates, intelligence inputs, and facilitation support for strategic account planning cycles.
  • Opportunity Pursuit Support: Support priority pursuits with tailored research, client and stakeholder briefings, competitive context, and message testing.
  • Messaging & Value Proposition: Translate EXL's offerings into crisp, client-outcome-led value propositions and talk tracks, aligned with Marketing.
  • Sales Tools Adoption: Drive adoption and governance of the enablement stack (CRM, content management, conversation intelligence, learning platforms); own usage and hygiene metrics.
  • Stakeholder Management: Work daily with IMU and SGU leaders, Marketing, Growth Office leadership, and Solution teams to align enablement with pipeline priorities.
  • Executive Communication: Produce leadership-ready reporting on enablement impact — adoption, productivity, pipeline influence — with clear narratives, not just dashboards.
  • Engagement Programs: Design sales kickoffs, deal clinics, win celebrations, learning weeks, and enablement communications that keep the field engaged.

Qualifications

• Preferred Qualifications

  • MBA or equivalent post-graduate degree
  • Enablement certifications 
  • Experience with enablement platforms (Highspot, Seismic, Showpad), conversation intelligence (Gong, Chorus), and LMS platforms
  • Exposure to GenAI tools for sales (Microsoft Copilot, Salesforce Einstein/Agentforce, ChatGPT/Claude enterprise deployments)
  • Prior experience in a Growth Office, Sales Excellence CoE, or revenue operations function