Manager

The resource will be responsible for leading Transitions anywhere from across the EXL global footprint. The resource should have an in depth knowledge of Transitions.

The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.

The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business. 

Responsibilities

• This role involves coordinating with cross functional teams throughout the project lifecycle, from initiation to closure, and blending traditional project management principles with Agile methodologies for large, complex projects. The Agile Project Manager collaborates with stakeholders, including clients, end users, distributors, and vendors, to maintain high-quality standards. Key responsibilities include developing and validating project estimates, leading multiple Agile teams, improving team efficiency and effectiveness, facilitating Agile ceremonies and troubleshooting meetings, enabling Agile work styles, tracking team performance, utilizing tools like JIRA and Confluence, coaching team members, achieving project goals within constraints, and managing conflicts diplomatically.

Qualifications

• Education Requirements
  • Graduate / Post Graduate in any stream
  • PMP, PgMP certification (preferred)

  Work Experience Requirements

  • 10+ years of experience, most of which should be in BPO environment
  • 3+ years of the BPO experience should be in Transitions
  • Should have hands-on experience of migrating processes
  • Program Management experience of a small to medium size engagement
  • Valid (10 year / 5 year) US &/or UK Visa will be an added advantage