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Lead Assistant Manager

EXL

Posted 3 Jul 2026

ChennaiHigh payGreat Place to Work
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Role- Salesforce Marketing Cloud Next(Advanced) with Agentforce 

PFB JD

Key Responsibilities 

  • Lead the design and implementation of B2B Marketing Use Cases around Customer Journey Optimization 
  • Collaborate with clients and stakeholders to translate business requirements into scalable technical solutions 
  • Drive marketing transformation initiatives using Salesforce Marketing Cloud and related tools 
  • Lead and mentor a team of 1-2 developers and consultants 
  • Design and implement customer segmentation strategies and targeted marketing campaigns 
  • Ensure best practices in solution design, data management, and system integration 
  • Provide technical leadership across Salesforce Einstein and Agentforce capabilities 

 

Must-Have Skills & Experience 

  • 5–8 years of industry experience with strong hands-on expertise in Salesforce Marketing technologies 
  • Certified in Salesforce Marketing Cloud and Data Cloud (Data 360) 
  • Proven experience in a client-facing role working with multiple stakeholders 
  • Demonstrated leadership experience managing a team of at least 2 members 
  • Advanced working knowledge of Salesforce Marketing Cloud (Marketing Cloud Next or Advanced) 
  • Strong expertise in Salesforce Einstein and Salesforce Agent force 
  • Solid understanding of marketing domain, preferably in a B2B environment 
  • Experience in customer segmentation and campaign design 
  • Experience with Automation Builder, Contact Builder, Data Views 
  • Experience with Salesforce Data Cloud (Data 360) 
  • Strong data modeling skills and proficiency in SQL 

 

Nice-to-Have Skills 

  • Experience with Marketing Cloud Personalization, Pages, and Email personalization, Journey Builder, SSJS and Amp script 

 

Qualifications

  • Graduate in Computer Science, Data Science, or related field. 7+ years of experience in data engineering or a related field.