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Band As || Backoffice || PnC || Customer Service || Work from Office Only

EXL

Posted 3 Jul 2026

High payGreat Place to Work
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  • Knowledge of Property & Casualty Insurance (US P&C) is mandatory
  • Preference if have personal lines policy processing knowledge
  • Ensure adherence to process guidelines as per agreed quality standard on all SOPs
  • Ensure that the assigned targets are achieved as per agreed SLA
  • Ensure adherence to Company Policies and Procedures
  • Proficient in understanding and validating the insurance related documents
  • Should be flexible to work in a 24/7 environment

Responsibilities

  • They provide concise, quality customer service in a professional, timely, and courteous manner and document communication for every interaction on system. They provide alternatives & superior customer experience on emails. They process client data/queries on email and keep track of request and make sure they are resolved as per the defined SLA s.

Qualifications

  • Bachelor’s degree in any stream with relevant experience.