Senior Manager

• Proven work experience as an Accounting Manager, Billing Manager, or similar leadership role in AR/Billing and Revenue.
• Strong understanding of General Ledger accounting, Accounts Receivable subledgers, and Billing & Collections processes.
• Demonstrated experience working with automated billing systems and processes.
• High attention to detail with excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with U.S.-based teams across time zones.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Basic understanding of collection practices and relevant laws/regulations.
• Strong interpersonal and supervisory skills with the ability to lead and develop team members.
• Ability to act with discretion, tact, and professionalism in all situations.

Responsibilities

• • Prepare and analyze accounts receivable reports, aging reports, revenue reports, and weekly/monthly financial reports for review by U.S. leadership.
  • Review customer General Ledger accounts to identify outstanding billable charges.
  • Lead and supervise the offshore EXL Billing and AR team in all aspects of billing operations, payment posting, accounts receivable follow-up, revenue recognition, and collections.
  • Ensure accurate and timely completion of billing, collections, data processing, and documentation to support efficient account collection and reconciliation to the AR subledger and General Ledger.
  • Serve as the primary offshore expert and point of contact for all billing, revenue, and AR processes, working in close coordination with the U.S. AR/Billing team.
  • Review and correct AR subledger activity where necessary.
  • Perform Quality Assurance and review of EXL deliverables to ensure accuracy, completeness, and adherence to established standards.
  • Maintain strong collaboration with the U.S. team and other departments to obtain necessary information and resolve billing and revenue issues.
  • Identify root causes of billing and revenue errors by understanding business processes, pricing logic, and system outputs; partner with subject matter experts to implement corrective actions.
  • Conduct process audits, contract reviews, and system mapping to ensure accuracy of products and pricing.
  • Continuously audit and improve billing, revenue, and collections procedures to enhance efficiency and reduce errors.
  • Ensure all offshore activities comply with company policies, GAAP, and relevant regulatory requirements.
  • Participate in the development and implementation of standardized operating policies and procedures across onshore and offshore teams.
  • Analyze trends in charges, collections, revenue, and accounts receivable; recommend and implement process improvements.
  • Stay updated on current billing regulations and compliance requirements.
  • Supervise offshore team members, including work allocation, training, performance management, and motivation to achieve high productivity and quality standards.
  • Assist with Month End Close activities.
  • Perform other duties as assigned.

Qualifications

• Graduate Commerce 8-10 years of experience in Accounts Receivable. 

  • Proven work experience as an Accounting Manager, Billing Manager, or similar leadership role in AR/Billing and Revenue.
  • Strong understanding of General Ledger accounting, Accounts Receivable subledgers, and Billing & Collections processes.
  • Demonstrated experience working with automated billing systems and processes.
  • High attention to detail with excellent analytical and problem-solving skills.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with U.S.-based teams across time zones.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Basic understanding of collection practices and relevant laws/regulations.
  • Strong interpersonal and supervisory skills with the ability to lead and develop team members.

  • Ability to act with discretion, tact, and professionalism in all situations.

    Preferred Qualifications

  • Relevant certifications as a Billing Manager or in Accounting/Finance.
  • Prior experience working in an offshore/outsourced delivery model (EXL or similar).
  • Experience with ERP systems and automated billing platforms.
  • Experience interpreting and analyzing contracts.