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- Technical Skills required for the role.
- Experience in writing Test Scenarios and test plan documentation.
- Experience in automating test plans using the latest tools and techniques.
- Experience in generating test metrics and reports to measure solution quality against business objectives and suggest product, system, and training improvements.
- Experience testing Agile projects.
- Experience in contributing to the creation and refinement of QA strategies.
- Broad experience in different testing types – Functional testing, Regression testing, API testing, Integration Testing UAT, and Performance testing
- Must have Soft Skills
- Leverages teamwork to achieve organizational goals aligned with business outcomes.
- Leading by example
- Flexibility and agility
- Business acumen
- Desired Soft Skills
- Skilled in collaborating cross-functionally with geo-distributed stakeholders.
- Comfortable presenting to stakeholders both internally and externally
- Process Specific Skills
- MUST HAVE: Strong experience with Data Processing Pipeline.
- MUST be able to hit the ground running.
- Experience with Agile methodologies.
- Experience with Test Automation processes and tools.
Responsibilities
As Lead Assistant Manager - QA Engineer, you will …
- Responsible for maintaining overall SLA for Technical Operations.
- Work closely with ServiceDesk and Level 1 teams to streamline query management.
- Must understand the business and application workflows of the supporting systems.
- Responsible for proactive monitoring of application uptime and reduction in incidents.
- Organize and coordinate major incident management and critical outages.
- Triage and collate monthly operational KPIs to identify areas of process improvements.
- Train and mentor team members on supporting systems.
- Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently.
- Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes.
- Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team.
- Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.
Qualifications
Preferred Qualifications
- Bachelor’s degree/MCA in Computer Science, Information Technology, or a related field.
- Proven track record of delivering high-quality automation testing solutions.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to multitask and flexibility with timing.