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- Provides high quality customer service in resolving queries of the customer related to their policies and claims
- Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed
- Handling payment disputes and payment related queries
- Creating transactions for customers looking to make a payment
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.
Qualifications
1 - 3 Years exp. With good communication