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Executive

EXL

Posted 23 Jun 2026

PuneHigh payGreat Place to Work
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  • 1+ chat concurrency / Average Handle Time 
  • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills
  • Authentication - Measurement of the customer service representative’s soft skills
  • Attendance - dependability
  • Schedule Adherence - punctuality
  • First chat resolution
  • Customer Experience/NPS - Measurement of the customer service representative’s skills              Ensure that the process transactions are processed as per Desktop procedures 
  • Ensure that the assigned targets in accordance with SLA and any internal standard are met 
  • Manage customer chats related to billing and metering queries
  • Provide resolution by catering exceptions and update systems        accordingly.
  • Verifying customer details
  • Provide relevant system generated information