Executive

• Provides high quality customer service in resolving queries of the customer related to their policies and claims
• Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed
• Handling payment disputes and payment related queries
• Creating transactions for customers looking to make a payment
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
• Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.

Responsibilities

• Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
  o Provides inbound phone support on FSA & H.S.A Product lines.
  o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
  o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account.
  o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
  o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises