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The user is responsible to process all back office transactions in US P&C client area namely-Renewals, gathering reports, error clearance, gathering information etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Responsibilities
Data entry,
Copying information from one screen/source to another
Very low training ,ramp time(Between 0 to 5 days)
Standard processing approach in almost all scenarios
Very low AHT(Between 0 to 5 mins) for processing
Qualifications
Must be a graduate with 0 - 2 years of relevant experience