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Senior Associate

EXL

Posted 26 Jun 2026

NoidaHigh payGreat Place to Work
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Perform quality reviews for processing staff & provide timely feedback. Create error analysis & RCAs to drive process improvements. Regularly coach & train team members

Responsibilities

  • Conduct quality audits as per targets
    Provide timely & effective feedback
    Regular coaching & refresher sessions for the team
    Provide RCA on errors 
    Provide insights into the process & how to improve

Qualifications

  • Graduate in any stream from a Reputed University 12-18 months experience in P&C domain, quality review and feedback giving