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Perform quality reviews for processing staff & provide timely feedback. Create error analysis & RCAs to drive process improvements. Regularly coach & train team members
Responsibilities
Conduct quality audits as per targets
Provide timely & effective feedback
Regular coaching & refresher sessions for the team
Provide RCA on errors
Provide insights into the process & how to improve
Qualifications
Graduate in any stream from a Reputed University 12-18 months experience in P&C domain, quality review and feedback giving