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Phone & Pivot Audit - India (Voice)

EXL

Posted 4 Sept 2026

NoidaHigh payGreat Place to Work
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Eligibility Criteria

  • Minimum 2 years of mandatory experience in Property & Casualty Insurance
  • Passion to delivering high-quality work
  • Experience in Premium Audit will be preferred
  • Experience in Premium Audit Voice Auditor roles will be preferred
  • Excellent communication skills and good reading comprehension
  • Location requirement: Candidates must be based in Delhi NCR only
  • Work arrangement: Candidate should be open to Work from Office in US shift Timing
  • Joining timeline: Immediate joiners preferred 

Responsibilities

  • Premium Audit Auditor - Key Responsibilities 

    A Voice Premium Auditor is responsible for conducting premium audits through phone-based interactions with insureds to collect and verify payroll, exposure, and business details for accurate premium calculation.

    Conduct Voice-Based Audits

    • Contact insureds via phone to collect required audit information
    • Explain audit requirements, timelines, and document needs clearly
    • Handle inbound and outbound audit-related calls professionally
    • Verify payroll and exposure details using supporting documents (e.g., Form 941)
    • Identify discrepancies and ensure correct classification and exposure reporting
    • Communicate audit requirements and resolve queries professionally
    • Prepare clear audit summaries and documentation
    • Follow up for missing information and ensure timely closure of audits
    • Maintain accuracy, compliance, and quality standards

Qualifications

  • Graduate, Excellence Oral and written communication, with good analytical skill, Basic Calcualtion Understadning,