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Receiving Inbound Calls and providing customer service support
Review Medical Claims
Check debit card status
Assist members in filing their claims
Website assistance
Responsibilities
Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
o Provides inbound phone support on FSA & H.S.A Product lines.
o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account.
o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
Qualifications
1 - 3 Years exp. With good communication