Cash Management

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• Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query
• Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation
• Should be able to create all MI reporting on time along with monthly creations of SLA data.
• Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.
• Payment processing as per request received with utmost accuracy
• Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
• Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe. 
• Ensure that the quality of the transactions is in compliance with predefined parameters 
• Ensure adherence to Company Policies and Procedures
• Understanding of bank reconciliation, open items, debit & credit clear understanding.
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 

Responsibilities

• • Good communication both written and verbal
  • Good knowledge of collections strategy and client management experience during call
  • Knowledge of multiple ERP systems will be an added advantage.
  • Good decision-making skill.
  • Committed to achieving specific objectives and takes ownership for accomplishing them.
  • Effectively balances quality, customer service and productivity standards
  • Ability to prioritize & multi-task
  • Exhibits meticulous attention to detail

Qualifications

• • Graduate in accounts. B. Com Hons is preferred
  • Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry 
  • System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage
  • Must have client management experience and experience of managing a team size of 5 members