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Senior Associate-Operations-Back Office-Voice

EXL

Posted 2 Jul 2026

NoidaHigh payGreat Place to Work
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  • Good communication both written and verbal
  • Previous international Voice experience (preferably in insurance)
  • Good Computer navigation skills
  • Should be familiar with MS Office 
  • Listening and comprehension skills 
  • Questioning and Reasoning Skills
  • Customer Service focus and telephone etiquette

Responsibilities

    • Ensure that the guidelines are followed as per standard procedures
    • Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe. 
    • Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
    • Ensure that the quality of the transactions is in compliance with predefined parameters 
    • Ensure adherence to Company Policies and Procedures
    • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 

Qualifications

    • Graduate with at least 15 years of education.
    • Minimum 1-2 years of experience in a calling process and understand the process of accepting payment over phone.