Software Engineer II

This is an engineering role focused on building, operating, and enhancing enterprise observability and cloud-native platforms. The engineer will develop monitoring and logging capabilities, dashboards, alerts, deployment automation, and platform integrations while supporting Linux and VMware-based environments.

Responsibilities

• • Build and maintain dashboards, alerts, recording rules, and queries across Prometheus, Grafana, Mimir, and Loki.

  • Develop PromQL and LogQL for infrastructure and application monitoring, capacity analysis, troubleshooting, and service health.

  • Operate and troubleshoot observability components, data collection pipelines, integrations, and platform dependencies.

  • Deploy and maintain Kubernetes applications using Helm charts, deployments, configuration, and GitHub Actions workflows.

  • Create Python scripts and small utilities to automate routine monitoring, validation, reporting, and integration tasks.

  • Support Linux systems and VMware virtual machines used by observability and platform services.

  • Investigate incidents using metrics, logs, dashboards, and infrastructure data, and document root causes and corrective actions.

  • Collaborate with infrastructure, application, and platform teams to onboard services and improve monitoring coverage and alert quality.

Qualifications

• • Minimum experience: 5-7 years of relevant experience in software engineering, platform engineering, DevOps, site reliability engineering, observability, or infrastructure operations.

  • Observability stack: Hands-on experience with Prometheus, Grafana, Mimir, and Loki in production or enterprise environments.

  • Query languages: Practical experience writing and troubleshooting PromQL and LogQL queries for metrics, logs, recording rules, alerts, and operational analysis.

  • Grafana: Experience creating and maintaining dashboards, variables, panels, visualizations, alerts, and reusable monitoring views.

  • Python: Basic understanding of Python for scripting, automation, API usage, and operational tooling.

  • Kubernetes: Working knowledge of Kubernetes resources, deployments, services, configuration, troubleshooting, and workload operations.

  • Helm and CI/CD: Experience creating or maintaining Helm charts and deploying applications through CI/CD pipelines using GitHub Actions.

  • Linux administration: Hands-on Linux administration and troubleshooting experience, including processes, filesystems, networking, system services, packages, and performance.

  • VMware: Working knowledge of VMware vSphere, virtual machines, provisioning concepts, and virtual infrastructure operations.

  • Engineering practices: Understanding of version control, code review, testing, documentation, incident response, and secure change management.

  • Collaboration: Good analytical, troubleshooting, written communication, and teamwork skills.
    
    Technology

  • Prometheus
  • Grafana
  • Mimir
  • Loki
  • PromQL
  • LogQL
  • Python
  • Kubernetes
  • Helm Charts
  • GitHub Actions
  • Linux / RHEL
  • VMware vSphere