Apprentice

Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information.
Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails.

Responsibilities

• Provide accurate and most updated information in response to card member disputes and inquiries. Provide support to internal department's i.e. Risk Management, Compliance.

Qualifications

• • Bachelor’s degree

  • Not more than 5 years of difference between highest education degree completion date and

  • Joining date

  • Should not have enrolled in any prior Government Apprenticeship programs

  • Strong attention to detail and accuracy

  • Good communication and interpersonal skills

  • A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality

  • Should be comfortable working in night shifts window (6:30 PM - 3:00 AM IST)

  Preferred Qualifications

  • Proficiency in basic computer applications (e.g., Microsoft Office Suite)

  • Ability to work effectively in a team environment

  • Proficiency in the English language.

   

  Compliance Language

  At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

  • Career development and training opportunities