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Our Consumer Credit department encompasses a variety of different teams who strive to ensure that American Express’ ideals are constantly upheld. To ensure success, you will undergo extensive 8-week training and be provided with a wide range of tools. This will empower you to make informed decisions in almost all situations! You will have continuous coaching monthly once training has been completed, to enable you to reach your fullest potential.
There are different shifts and teams available, and flexibility is required based on business needs. This role involves working on a rotating shift pattern.
Responsibilities
• A natural communicator who can demonstrate active listening skills and adapt
conversation to suit the situation and the Card Member’s communication style.
• Be confident and able to work in a high-pressure environment talking to potentially
vulnerable customers.
• A problem-solver to efficiently evaluate Card Member issues and offer the best
inventive solutions with a view to resolving on the first contact.
• Excellent negotiation, analytical, and decision-making skills, with strong attention
to detail and the ability to be assertive.
• Understanding the criticality & sensitivity of given responsibility as servicing involves
high level understanding of Compliance and Market regulation
• Able to be flexible, adaptable, and work as part of a team within a highly supportive
and collaborative environment.
• Ensure strict ID verification and compliance with data protection to safeguard
customer accounts
• Making informed decisions based on challenging customer specific situations such
as Assess inquiry & profile of the CM and consult to share relevant spending options
• Deliver on Employees, Customer & Shareholder Metrics as Per Goals
Qualifications
Minimum Qualifications
• Graduation
Preferred Qualifications
• Having prior collections experience