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Manager - Operations Risk Management

American Express

Posted 14 Oct 2026

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Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

Responsibilities

  • The Manager, Operational Risk Management (ORM), Independent Monitoring and Testing:

    • Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology.
    •  Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan.
    • Independently monitor operational risk trends and activities.
    • Manage and perform an effective challenge process based on a defined criteria and build into annual plan.
    • Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks.
    • Coordinate a holistic, de-duplicated independent risk assessment process.
    • Proactively identify areas for high risk for intervention.
    • Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies.
    • Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice.
    • Be a key leader for sharing insights, better practices, themes, etc. across the enterprise.

Qualifications

  • Preferred:

    Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

    Experience in at least one of the following:

    • Translating operational risk strategy and appetite into execution guidelines.
    • Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds.
    • Oversee the implementation of the operational risk governance frameworks.
    • Communicating and ensuring understanding and adherence to operational risk procedures and standards.
    • Manage the operational risk exam management processes.
    • Experience in financial services industry